PRE-SALE
Will you be restocking sold out items?
We have no immediate plans to restock sold out items. We do replenish some of our bestsellers occasionally and notify all our users through Facebook and email notifications. You can sign up to our mailing list/waiting list on our website to keep a lookout for when this item has been restocked.
Are your clothes true to size?
Yes, they are. Unless otherwise stated on the product page. There may be a difference in measurement of 2-3 cm. Please take a look at our Sizing page for more information.
I'm an UK8, which size should I choose?
We strongly encourage you to measure yourself and compare it with our measurements in each product page. Remember to leave some breathing space between your body and the apparel. If you're an expecting mum, don't forget to add some extra room to grow!
For our usual size guide,
XS fits UK6;
S fits UK8;
M fits UK10,
L fits UK12,
XL fits UK14
Why are there different currencies?
Our prices are in SGD and we bill in SGD. The different currencies are for you to have a gauge on the prices better in the country that you are currently residing in. (We assume that it will be in the currency you deal with the most) If you want to change currencies, you can do so by clicking on the drop-down list at the top right of the page.
Please note that we bill in SGD and the different currencies in our website does not include your bank charges and bank's exchange rates. The prices are also an estimation of the current exchange rates.
ORDERING PROCESS
How do I order?
Please head over to our How to Order page for more information.
How do I key in the discount code?
We have an online guide available on our website for step by step instructions on how to make payment. Please refer to Step 6/7 for detailed instructions on entering your discount code on our How to Order page.
How do I key in my gift voucher?
We have an online guide available on our website for step by step instructions on how to make payment. Please refer to Step 6/7 for detailed instructions on entering your gift voucher on our How to Order page.
I am getting an error when making payment.
Please refresh your browser page, clear your history, cookies and cache then try again.
What payment modes do you accept?
Presently major credit cards (VISA, Masters, Amex) and PayPal are the accepted forms of payment.
POST ORDERING
I would like to cancel my order.
Unfortunately, we will not be able to accommodate any cancellation requests. Your order would have been processed in order to facilitate prompt delivery.
I did not receive order notification / confirmation after my purchase.
Please check your junk mail folder in your INBOX as the confirmation may have been moved there by your mail server.
Otherwise, please drop us an email at askus@jumpeatcry.com
SHIPMENT DETAILS / DELIVERY
Where do you ship to?
We deliver to all of Singapore and most of Asia, and Australia!
How much is delivery?
Courier Services is charged at $3 with purchases below $65.
If you spend above $65, you will qualify for free local delivery! (SG)
We also offer flat rate shipping for international orders.
Please refer to our Shipping and Delivery page for more details.
Do you provide free delivery?
Oh yes we do! Free courier delivery in Singapore Islandwide for purchases above $65.
How long will items take to reach me?
For Singapore customers, estimated 3-5 business days.
For International customers, estimated 8-15 business days. Depending on location.
EXCHANGE / RETURNS
What is your exchange policy?
We provide returns for store credit if the sizes don't fit. Our sizes runs small, so please use a measuring tape to measure yourself before purchase. Returns can be done within 10 working days after it is mailed out. Please note that store credit will be given to you for your next purchase. We apolgise that we are unable to do exchange or refunds. Please drop us an email at askus@jumpeatcry.com and our customer service team will assist you.
Can I return the items for store credit?
In Jump Eat Cry, we understand that different people have different liking for designs. We accept returns for store credit. Returns can be done within 10 working days (SG orders) and 14 working days (International orders) after it is mailed out. Returns/Exchange will not be entertained once it is past the stipulated date.
Please drop us an email at askus@jumpeatcry.com and our customer service team will assist you.
Note that we do not do refunds for returns.
Why do I have a refund notification?
Refunds are only made when the item(s) you purchased is out of stock and we are unable to ship it out to you. We apologise for our miscalculations and we will ship out the remaining items in your order as quickly as possible.
I have received a defected/wrong item. What should I do?
We apologise for sending you the defected/wrong item. Please drop us an email at askus@jumpeatcry.com for the return procedure.
GENERAL ENQUIRIES
What currency is your clothes in?
Singapore Dollar (SGD)
Why is your currency in SGD?
We are based in Singapore, hence the use of our currency to price all the items. For international customers who are not sure of conversion, please contact us and we will guide you with it.
How can I contact you?
You can fill in the form in our contact us page or drop us an email at askus@jumpeatcry.com and we will get back to you ASAP!